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Find quick answers to the most common questions about our products and services
TechNest offers premium quality tech products at competitive prices with exceptional customer service. We provide 2-year warranty on all products, free shipping on orders over ৳5,000, and 24/7 technical support.
Yes, all our products come with at least a 1-year manufacturer's warranty. Many of our premium products include an extended 2-year TechNest warranty at no extra cost. Additional extended warranty options are available for purchase during checkout.
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), mobile banking (bKash, Nagad, Rocket), and cash on delivery. All online payments are securely processed with industry-standard encryption.
We offer free standard shipping on all orders over ৳5,000. Standard shipping typically takes 3-5 business days. Express shipping is available for ৳500 and delivers within 1-2 business days. International shipping rates vary depending on the destination.
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your TechNest account and view your order status in the "My Orders" section. Our tracking system updates in real-time to provide you with the most current information.
We offer a 30-day return policy on most items. Products must be in their original condition with all packaging and accessories. Some items like earbuds and custom-configured devices may have different return policies. Please see our Returns page for complete details.
To initiate a return, log into your account and go to "My Orders". Select the order you want to return and click "Return Item". Follow the instructions to print a return label and package your item securely.
Our technical support team is available 24/7 via phone, email, or live chat. You can also access our knowledge base and video tutorials on our support page for common issues and setup guides.
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